Last updated: April 2026

Identity and address of the data controller

Exdoo TI S DE RL DE CV (hereinafter "Exdoo"), with its address in Mexico, is responsible for processing your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulations.

For anything related to your personal data, you can reach us at info@exdoo.mx or on WhatsApp at 771 135 4817.

What personal data do we collect?

To fulfill the purposes described in this notice, we may collect the following data:

• Identification data: full name, RFC, contact details.
• Contact data: email, phone, address.
• Tax data: legal name, RFC, tax address (when we invoice you).
• Commercial data: information about the services you contracted.
• Technical data: IP address, browser, device (when you use our platforms).

We do not collect sensitive personal data.

What do we use your data for?

Primary purposes (required for our relationship with you):

• Deliver the services you contracted (Odoo implementation, consulting and support).
• Issue invoices and tax receipts (CFDI).
• Handle requests, questions and technical reports.
• Give you access to our platforms (Mis Tareas, Mis Cuentas, Exdoo Deploy IA, LeadBrain).
• Comply with legal and tax obligations.

Secondary purposes (which require your consent):

• Sending you news about new services, updates and promotions.
• Satisfaction surveys.
• Usage statistics to improve our services.

If you don't want your data used for secondary purposes, just tell us at info@exdoo.mx.

Data transfers

Your data is shared with third parties only when necessary to:

• Process payments (Stripe, banking institutions).
• Provide hosting and cloud services (infrastructure providers).
• Comply with legal obligations before the competent authorities.

We never sell your data to third parties.

Your ARCO rights

You have the right to Access, Rectify, Cancel or Object to the processing of your personal data. You can also revoke any consent you have given us.

To exercise any of these rights, send a request to info@exdoo.mx including:

• Your full name and how you want us to reply.
• Documents proving your identity.
• A clear description of the data your request covers.

We will answer within 20 business days.

Cookies and similar technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyze traffic. You can set your browser to block them, though some parts of the site may not work properly.

Information security

We apply technical, administrative and physical safeguards to protect your data against loss, misuse or unauthorized access: encryption in transit (HTTPS), access controls, daily backups and periodic audits.

Changes to this privacy notice

We reserve the right to update this notice. Changes will be posted on this same page and emailed to active users whenever they are substantial.

Contact

If you have any questions about this notice or how we handle your data, write to us at:

Exdoo TI S DE RL DE CV
Email: info@exdoo.mx
WhatsApp: +52 771 135 4817
Phone: +52 554 169 6873